Frequently asked questions

Simply click on the individual areas to find out the most important information step by step.

Questions about products and water filtration

MAVEA Brand Questions

Yes, the company offers products in the US and Canada and has recently updated its product offerings.

MAVEA Policy Questions

Yes, the filters can be purchased as follows:

  • Maxtra filters can be found in the US at Amazon.com and Bed Bath and Beyond (website, and a few stores on-shelf); in CAN, filters are on Amazon.ca
  • Aktiv+ filters (also called P1000) can be found on Amazon.com and at kitchennbaron.com

MAVEA will no longer be accepting filters for recycling. We apologize for the inconvenience and appreciate your understanding.

To determine whether the filters can be recycled with your household recycling, please review your municipal regulations (most municipalities permit filters to be recycled with household recycling).

While the recycling program is no longer in place, a single MAVEA filter still replaces 300 plastic water bottles

We no longer provide replacement parts and apologize for this inconvenience.

Please contact 865-724-1200 or sales@maveapro.com

Please email us your proof of purchase if purchased in the last six months, and provide your name, email address and mailing address. We will then process a refund.

Please keep your proof of purchase; we will provide a yearlong warranty based on your purchase date.

MAVEA Product Questions

  • Maxtra filters can be found in the US at Amazon.com and Bed Bath and Beyond (website, and a few stores on-shelf); in CAN, filters are on Amazon.ca
  • Aktiv+ filters (also called P1000) can be found on Amazon.com and at kitchennbaron.com
  • MicroDisc filters are not available at this time

We apologize but the MicroDisc products are not available in the North American market. The product you own is still usable. However, we are offering a refund with proofs of purchase. Please send your name, address, phone and email to customerservice@mavea.com, along with your proof of purchase.

Customer Service

For questions about products, water filtration and spare parts contact MAVEA:

Professional Solutions

MAVEA Professional: your partner for out-of-home water filtration needs.

Private Label

MAVEA is the leading provider of Private Label solutions in North America.

Partnerships

MAVEA is proud to partner with brands around the world.